Privacy Policy

1. Consent & Data Collection

“Personal Data” refers to information that can identify you as an individual, allow someone to contact you, or is associated with such information. "We" refers to Ethereal Creation Sdn Bhd (1333654-W). We may collect Personal Data when you:

• Visit our showrooms or website

• Submit enquiry or membership forms

• Participate in events, promotions, or transactions with us

• This information may include (but is not limited to):

• Name and identification number

• Contact details (phone number, email, address)

• Demographic details and preferences

• Payment information (when transactions are made)

Some information may be marked as compulsory. If you choose not to provide the required Personal Data, we may be unable to provide the requested services.

2. Purposes of Collection and Use
 
Your Personal Data may be used for the following purposes:

• Membership registration, verification, and privileges

• Customer account creation and access on our website

• Personalisation of website content and experience

• Product reservations, servicing, and repairs

• Responding to customer enquiries and requests

• Notifications on new showrooms, events, promotions, and product launches

• Participation in contests, events, and lucky draws

3. Confidentiality & Security

We are committed to protecting the integrity and security of your Personal Data. We implement technical, administrative, and physical safeguards to prevent unauthorised access, disclosure, modification, or misuse of sensitive information. All Unicorn Diamond International employees and appointed data processors are required to maintain the confidentiality of Personal Data under our control.

4. Access, Correction & Updates

You are responsible for ensuring the accuracy and completeness of the Personal Data you provide. Where applicable, you may access, review, update, or correct your Personal Data by contacting our Customer Service team. We will process requests to access, amend, or delete Personal Data in accordance with applicable laws.

5. Disclosure of Information

We may disclose your Personal Data to trusted third-party service providers and agents who perform necessary business functions on our behalf, such as logistics, IT, or marketing support. These parties are contractually bound to use the data only for the agreed purposes and to maintain strict confidentiality. We will never rent, sell, or trade your Personal Data to third parties for marketing purposes without your explicit consent.

6. Retention of Information

Your Personal Data will be retained for as long as necessary to fulfil the purposes for which it was collected, or as required by business and legal obligations under applicable laws. If you unsubscribe from our mailing list, your Personal Data will continue to be stored in our database only to the extent permitted by law.

Contact Us:

If you have any questions regarding this Privacy Policy or your Personal Data, please contact:

Unicorn Diamond International : Customer Service Department

This Privacy Policy may be updated from time to time. Please check our website periodically for the latest version.